Welcome to LaVie Home !
Welcome to LaVie Home !
Q: How to install and use the picture frame?
A: Peel off PS film (double layer) - click on the video to view the tutorial: Installation and Film Removal Reminder
Q: How can I display the frame? (e.g., tabletop, wall-mounted)
A: You can refer to this size details page and pictures describing whether the size suits a tabletop or wall display.
Q: What material is the frame made of?
A: We use various materials for photo frames. Most are MDF, but we also have solid wood, polystyrene, plastic, metal, etc. The specific materials are described on the product details page.
Q: How many thicknesses of photos can the frame hold?
A: Our frames can display a single standard photo, except for specific themed frames, such as the kids' frames, which can accommodate multiple children's paintings, and puzzle frames, which can accommodate normal-thickness puzzles.
Q: Can I get a new replacement if my frame is damaged in transit?
A: Yes. We are happy to serve you; you can contact contact@ilaviehome.com
Q: The frame size I ordered doesn't fit my picture.
A: Please double-check the dimensions you provided and compare them with the product specifications on our website. We'll gladly exchange the frame for the correct size if there's a discrepancy.
Q: The color of the frame I received is different from what I expected.
A: Due to lighting and monitor settings, colors may appear differently. Please let us know if you want to return or exchange the frame for a different color.
Q: What should I do if the film or glass is damaged during transportation?
A: Please send us photos of the damaged frame and packaging, and we'll arrange for a replacement frame to be sent to you promptly.
Q: What to do if I receive a picture frame with cracked corners？
A: Please send us photos illustrating the gap between the edges so we can address the issue promptly, either by sending a replacement or offering a refund.
Q: How to choose picture frame size?
A: Please click this link to view the tutorial: UNDERSTAND THE SELECTION AND DIFFERENTIATION OF PHOTO FRAME SIZES
Q: How to install floating shelf?
A: Floating shelf installation - click on the video to view the tutorial: Floating Shelf Installation Guide
Q: What kind of wood do you use for your product?
A: Our floating shelves are made of two different materials: solid wood and MDF. The solid wood floating shelves are made of pine wood, presenting vintage style features. The MDF floating shelves are modern and classic in style.
Q: How to install floating shelves?
A: Each of our shelves comes complete with installation hardware, comprehensive instructions, and an installation video for your reference. We've ensured that you have everything you need to easily set up your shelves with confidence and convenience.
Q: How much weight can floating shelves hold?
A: Each of our floating shelves can support approximately 25 pounds, providing ample strength to accommodate your essential decor items or a few books.
Q: Can these be painted ?
A: We do not recommend this approach, as our solid wood shelves are already painted and treated, while the surface of our MDF shelves is made of PVC laminated board.
Q: How do you clean floating shelves?
A: Dust regularly with a soft cloth or microfiber duster. For tougher stains, use a mild wood cleaner and avoid harsh chemicals.
Q: Are floating shelves suitable for all wall types?
A: Our floating shelves can typically be installed on most common wall types, including drywall, plaster, concrete, and brick. However, the method of installation may vary depending on the wall material and condition. For example, special anchors or hardware may be required for mounting on concrete or brick walls.
Q: Are floating shelves suitable for heavy kitchen appliances like microwaves?
A: While floating shelves can support moderate weights, heavy kitchen appliances like microwaves may exceed their weight capacity.
